Value Delivery Network :: essays research papers

Value words Network     A nurture auction pitch network stomachs many companies to hit customer cherish that can non be created by use of the companys own value chain. A Value speech communication network, is made up of the company, suppliers, distri exclusivelyors, and ultimately the customers who partner with each other to improve the performance of the unblemished system (Armstrong et al. 52). This type of system interests me because I have always been meddlesome as to what path a product or service essential take in order to be considered a value to a customer. Generating my interest during one of the case studies during class, Accenture is a company that has improved the value delivery network for many companies. Accenture has improved not only the value delivery system for the air make industry, but its own global delivery system with its partner BT.     Accenture found the need to introduce e-commerce to the airline industrys line of services to its customers. E-commerce, as Accenture puts it reduces costs, maximizes culture about customers, bothows targeting certain distribution channels, differentiates products, establishes persistent term relationships, and creates lifetime loyalty all of which creates value in the delivery network (Stewart). E-commerce allows the airline industry to connect to its customers directly and with third party electronic channels that provide value to customers in ways unusual in the traditional distribution cycle (Stewart). As a consulting firm, Accenture not only improved the value delivery network for the airline industry, but for its partner BT.      Signing a 10-year, $575M outsourcing contract w/ BT, Accenture has essentially expand its geographic reach of services provided to BT within the global market. Services provided beneath the new contract include customer contact/call center, recruitment, reward administration, payroll and benefits administration, performance management administration, health and safety, and HR advisory and information services. By outsourcing most of its services to Accenture, BT improves its value delivery network by providing lower costs and higher quality services to its customers. As verbalize by BTs Alex Wilson, "Accenture HR Services has a proven track depict of consistently high quality service and a true federation approach. These were key factors in its selection, along with its unmatched ability to deliver HR services on a global basis. This agreement will allow our staff to concentrate even more on the strategic type of HR management to our growing global business." Just as Honda has outsourced all of its automobile mirror operations to Donnelly Corporation benefiting both companies in basis of increased performance and passing the value on to its customers (Armstrong et al.